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The Department of Public Service is responsible for the repair and maintenance of the Cities streets, storm sewers, drain systems, municipal buildings, parks and cemeteries.

The Service Department is located at:

3355 Dorothy Court
Norton, Ohio  44203
(behind Milich's Village Inn)

Our business hours are:
Monday through Friday,
7:00 AM to 3:30 PM. 

PHONE: 330-825-7815, ext 400
The Service Department does not have office staff support, so if you call into the Department, they will only be able to answer if they are there at the time.  If you do not reach anyone, you can leave a message on Voice Mail.

Superintendent of Public Service: Larry Hess
Office Manager: Pam Campbell

Click here to view a list of services performed
by the Service Department

Click on the links below to find information
on the following topics: 

Winter Reminder
Manhole or Catch Basin Covers
Water Line Leaks
Sewage Stoppages
Driveway Culvert Replacement
City Streets Maintenance Programs

Winter Reminder
 The City's snow plowing policy varies,
depending on the amount of snow received. 
If the snow fall is light, salting is concentrated on all main streets first. 
If the snow fall is heavy, all streets are plowed eventually
Plowing all streets requires, AT MINIMUM, approximately 24 hours
after the snow stops

Residents are STRONGLY urged
on the streets
when a large snowfall is expected! 

Parking on City Streets is PROHIBITED
after 3" of snow fall.

Violators may be towed, per City Ordinance 452.13.

If plowing operations are taking place on the day of your refuse collection, place your containers away from the street on the berm, or in your driveway apron.  This will reduce the chance of plow and container damage.

 The City would like to make residents aware
of section 412.01
of the Norton City Ordinances.
This section of the code is entitled PLACING INJURIOUS MATERIAL, OBSTRUCTION IN STREET. Subsection (a) of this section states "No person shall place any obstruction in or upon a street without proper authority.
This section of the code is specifically designed for the safety of the traveling public.  When snow is shoveled, blown, or pushed back into the traveled portion of the street a motorist can lose control of their vehicle and could lead to property damage or serious injury.

 In order to reduce the amount of snow entering your driveway from snow plowing operations, it is recommended, that while cleaning your driveway apron, as much snow as possible be placed on the side of your driveway away from the direction of the snow plow (facing the street, on the right side of the driveway). 
In so doing, the potential for large quantities of snow being deposited into the drive apron is reduced.

 All residents are requested to inspect their mailboxes in the fall of each year to insure that they are securely fastened and at the proper location.  GO HERE (USPS website) TO ACCESS THE STANDARDS REQUIRED FOR PLACEMENT OF YOUR ROADSIDE MAILBOX.
The City is NOT responsible for mailbox damage
resulting from snow throw-off.

Keep fire hydrants clean and free of snow build-up.  This will assist the Fire Department in locating hydrants, if an emergency develops.

 Keep driveway culverts and catch basins free of debris and ice build-up to prevent flooding during periods of thaw.

 Keep Children away from snow drifts and snow piles
in the area of the street.

Rocks, Posts, and other obstructions in the street right-of-way
(between the curb and sidewalk or between the street and ditch)
can lead to a dangerous situation. 
Serious personal injury or property damage could result to
residents as well as to the City employees and City equipment.

When winter is upon us, please make an effort to keep your sidewalks free of snow. 
For safety reasons, children walking to school/school buses, as well as adults, need to be able to use the sidewalks
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Manhole or Catch Basin Covers
The Street Department will replace or repair missing or damaged storm sewer manhole covers and catch basin grates. Contact the Administration Office during regular business hours at 330-825-7815 x310. 
In case of emergencies after regular hours,
call the Police Department at 330-825-2491.

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Water Line Leaks
If you observe water bubbling up or a continual wet spot in the pavement, ditch or grass areas near the road, contact the
City of Barberton Utilities Department

330-848-6720 or 330-848-6744 after hours. 

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Sewage Stoppages
If you experience water backed up in your house, it's important to determine if it is a sanitary or storm sewer problem.
  All basement drains, sinks and toilets are connected to the sanitary sewer, unless you have a septic tank system. 

Roof drains, garage drains and footer drains are connected to the storm sewer or ditches.  Storm and sanitary sewer main lines are the responsibility of the City of Barberton Utilities or Summit County Department of Environmental Services, depending upon where your home is located.  Lines leaking from your home to these main lines are the responsibility of the property owner.

If you experience sanitary sewer main problems, contact the:
Summit County Department of Environmental Services
330-926-2407 or the
City of Barberton Utilities Department
330-848-6720 or 330-848-6744 after hours. 

If you experience storm sewer main problems,
contact the City of Norton Administration Office
during regular business hours at 330-825-7815 x310. 
In case of emergencies after regular hours,
call the Police Department at 330-825-2491.

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Driveway Culvert Replacement
The Department of Public Service and Street Department, replaces driveway culverts for residential properties upon request.  It is the responsibility of the property owner to purchase a plastic HQ, or equivalent plastic, driveway culvert with a minimum 12" diameter (if your driveway culvert is larger than 12", it must be replaced with the existing size diameter).  Minimum length of pipe is 20' which is recommended to allow easier access to your driveway. 
Contact the Administration Office at 330-825-7815 x310.

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City Streets Maintenance Programs
The City of Norton has resurfacing and pavement maintenance programs for all City Streets.  On an annual basis, the City surveys all City Streets to determine locations for pavement maintenance.  These programs are designed to extend and prolong the useful life of the pavement.

During periods of construction or re-construction, short delays or inconveniences may occur.  We request your understanding during these periods.  Motorists are advised to use caution in and around all construction.
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